Non-Refund Policy

At the Villa Gemella Art House and Gallery, our commitment is to deliver exceptional art experiences while ensuring the utmost enjoyment for all participants. To maintain the integrity of our services and uphold our dedication to excellence, we have instituted the following non-refund policy:

1. Reservation Confirmation: All reservations for art experiences are deemed final upon payment and confirmation.

2. No Refunds: We do not provide refunds for cancellations or no-shows for art experiences.

3. Cancellation Policy: If you are unable to attend an art experience after making a reservation, we require a minimum 24-hour notice before the scheduled class date to qualify for credit towards a future class. Failure to provide sufficient notice will result in the forfeiture of payment.

4. Credit for Future Classes: With adequate cancellation notice, as specified above, we will issue a credit for the total amount paid. This credit can be applied towards a future paint class within six months from the original class date, subject to availability.

5. Transferability: Credits for future classes are transferable to another individual upon request. The original participant must notify us in writing of the transfer and provide the name and contact information of the new participant.

6. Exceptions: In rare circumstances, such as unforeseen emergencies or events beyond your control, we may consider exceptions to this non-refund policy on a case-by-case basis at our sole discretion.

By registering for an experience at the Villa Gemella Art House and Gallery, you acknowledge that you have read, understood, and agree to abide by this non-refund policy.